If you work in customer support, using these snippets can increase user satisfaction through timely, accurate, and detailed responses. Snippets in this folder range from plain text to help you save time typing, to templates that can be customized in real-time and/or incorporate business logic.

Here's an overview of the snippets in this folder:

• /lmk - inserts "Let me know if you have any questions."
• /hth - inserts "Happy to help!" - /understand - includes a drop-down menu to help you address how a customer is feeling.
• /thanks - inserts "Thanks for bringing this to our attention!"
• /greatq - inserts "Great question, I’ll find that out for you."
• /understand - a dynamic 'I understand how you are feeling' template.
• /moreinfo - a dynamic template that helps you ask a customer for more information regarding an issue.
• /response - inserts a relevant response based on your selection in the drop-down menu.
• /nextsteps - a dynamic template to help you send a message based on the next steps for a customer.
• /nato - converts characters to the NATO phonetic alphabet.